Table Of Contents
Using
the Cisco IP Phone 7940/7960
Getting
Started
Accessing
Online Help
Using
LCD Icons
Tips
How
to Use the Handset, Speakerphone, and Headset
Using
the Handset
Using
the Speakerphone
Using
the Headset
Adjusting
the Handset, Speakerphone, or Headset Volume
Customizing
Phone Settings
Changing
the LCD Contrast
Adjusting
the Ringer Volume
Changing
the Ringer Sound
Making
Telephone Calls
Placing
a Call Using a Telephone Number
Placing
a Call Using an E-mail Address
Answering
a Call
Ending
a Call
Muting
a Call
Placing
a Call on Hold
Transferring
a Call
Transferring
a Call Without Talking to the Receiver
Redialing
the Last Number Dialed
Placing
a Speed Dial Call
Making
Calls from the Directory
Viewing
or Dialing Missed Calls
Viewing
or Dialing Received and Placed Calls
Using
Call Forwarding
Disabling
Call Forwarding
Making
Conference Calls
Placing
a Conference Call
Conference
Call Tips
Using
Voice Mail
Setting
Up Voice Mail
Accessing
Voice Mail
Configuring
Call Preferences
Configuring
Do Not Disturb
Configuring
Caller ID Blocking
Blocking
Anonymous Calls
Configuring
Auto Complete Number
Configuring
Call Waiting
Configuring
Call Hold Ringback
Configuring
Stutter Message Waiting
Configuring
Auto Answer (Intercom)
Configuring
Speed Dial Lines
Using the Cisco IP Phone 7940/7960
Your Cisco IP Phone 7940/7960 provides features
you might not have had before on an office phone. You can learn how to
use these features by exploring the available options.
Read the following sections to learn about the
Cisco SIP IP Phone features and related tasks:
•
Getting
Started
•How
to Use the Handset, Speakerphone, and Headset
•Customizing
Phone Settings
•Making
Telephone Calls
•Making
Calls from the Directory
•Making
Conference Calls
•Using
Voice Mail
•Configuring
Call Preferences
Getting Started
The Cisco IP Phone 7940/7960
includes several features to help you become familiar with it. Use the
following sections to help you:
•Using
LCD Icons
•Tips
•Accessing
Online Help
Accessing Online Help
The Cisco IP Phone 7940/7960
includes online help for the Cisco IP Phone 7940/7960 phone keys and
functions. Network statistics for an active call can be provided by:
•Pressing the ?
button twice quickly during an active call to view network
statistics about the active call.
Using LCD Icons
The Cisco IP Phone 7940/7960
provides information about its current status on the LCD screen. Often,
the icons on the LCD screen change depending on the task you are
currently performing with the Cisco IP phone.
Tips
These tips assist you in becoming familiar with
the Cisco IP Phone 7940/7960.
•When accessing the
Cisco IP Phone 7940/7960 options, note the number listed
next to the option. You can enter this number using the dialing pad to
quickly access the associated feature.
•Explore your phone by experimenting with the
different functions and observing their behavior.
•When displayed, the more
softkey indicates that more options are available in a particular menu.
Press the more softkey to see the additional
options.
How to Use the Handset, Speakerphone, and Headset
You can place and answer calls using the handset,
speakerphone, or a headset. The following sections describe their use
and how to adjust the call volume.
•Using
the Handset
•Using
the Speakerphone
•Using
the Headset
•Adjusting
the Handset, Speakerphone, or Headset Volume
Using the Handset
To place or answer calls with the handset, lift
the handset from the earpiece rest. To change from handset to
speakerphone, press the SPEAKER button and put the
handset on the earpiece rest.
Using the Speakerphone
To place or answer calls using the speakerphone,
press the SPEAKER button. You can use the
speakerphone with all the Cisco IP Phone 7940/7960
features. To change from speakerphone to handset, lift the handset from
the earpiece rest.
Using the Headset
To place or answer calls using the headset, plug
the approved headset connector into the headset port (top) on the back
of the phone base and press the HEADSET button.
You can use the headset with all
Cisco IP Phone 7940/7960 features. The VOLUME and MUTE controls also
adjust volume to the ear piece and mute the speech path of the headset.
The Cisco IP Phone 7940/7960
supports a four- or six-wire headset jack (Plantronics H series
compatible is required). For information on the headset models
supported, see the IP phone information on http://cisco.getheadsets.com or http://vxicorp.com/cisco.
Adjusting the Handset, Speakerphone, or Headset
Volume
Adjust the volume on the handset, speakerphone, or
headset by performing the following steps.
Step 1 Increase the volume of your handset, headset, or
speakerphone by pressing the + on the VOLUME
button.
Step 2 Decrease the volume of your handset, headset, or
speakerphone by pressing the - on the VOLUME
button.
The VOLUME button adjusts the
volume for the currently active voice receiver.
Customizing Phone Settings
You can change various settings on your
Cisco IP Phone 7940/7960 to ensure that the ringer
volume, ring sound, and LCD contrast are set appropriately for you.
These sections describe the changes you can make:
•Changing
the LCD Contrast
•Adjusting
the Ringer Volume
•Changing
the Ringer Sound
Changing the LCD Contrast
Perform the following steps to improve the
readability of the LCD screen by changing the display contrast.
Step 1 Press the settings button.
Step 2 Press the Scroll button to
highlight Contrast from the Settings menu.
Step 3 Press the Down or Up
softkeys to set the desired contrast on the LCD screen.
Step 4 Press the OK softkey to accept
your changes.
Step 5 Press the Back softkey to exit
the Settings menu.
Step 6 Press the Back softkey to
display the main LCD screen.
Adjusting the Ringer Volume
Change the ringer volume by performing the
following steps.
Step 1 Press the VOLUME key to hear a
current ringer volume.
Step 2 While the ring plays, press the + or - on the VOLUME button to respectively increase or decrease the
ringer volume to the desired level.
Changing the Ringer Sound
Change the sound used by the ringer by performing
the following steps.
Step 1 Press the settings button.
Step 2 Press the Scroll key to select
Ring Type from the Settings menu.
Step 3 Press the Select softkey to
display the ring types list.
Step 4 Press the Scroll key to
highlight an available ring type.
Press the Play softkey to
hear the highlighted ring type.
Step 5 When you find the ring type you want, press the Select softkey and then press the OK softkey.
Step 6 Press the Back softkey to exit
the Settings menu.
Step 7 Press the Back softkey again
to display the main LCD screen.
Making Telephone Calls
These sections describe how you can place, answer,
or manage a telephone call:
•Placing
a Call Using a Telephone Number
•Placing
a Call Using an E-mail Address
•Answering
a Call
•Ending
a Call
•Muting
a Call
•Placing
a Call on Hold
•Transferring
a Call
•Transferring
a Call Without Talking to the Receiver
•Redialing
the Last Number Dialed
•Making
Calls from the Directory
•Using
Call Forwarding
•Making
Conference Calls
Placing a Call Using a Telephone Number
You can place a call with the
Cisco IP Phone 7940/7960 in any of the following ways:
•Lift the handset from the earpiece rest and enter
the number using the dial pad to enter the digits.
•Press a line button and dial the number using the
dial pad to enter the digits.
•Press the NewCall softkey and
dial the number using the dial pad to enter the digits.
•Press the Redial softkey to
dial the last called number.
•If using a headset, press the HEADSET
button and dial the number using the dial pad to enter the digits.
•To use the speakerphone, press the SPEAKER
button and dial the number using the dial pad to enter the digits.
You can also place calls using the following
techniques:.
•You can press the pound (#)
key or press the Dial softkey to place the call
immediately. Depending on how your system administrator has implemented
this feature, you might not need to press these keys to place a call
immediately. Contact your system administrator for additional
information.
Placing a Call Using an E-mail Address
If the network administrator configures the
Cisco IP Phone 7940/7960 to use an e-mail address instead
of a phone number, you can call the phone using an e-mail address.
Perform the following steps to place a call using
an e-mail address:
Step 1 Lift the handset from the earpiece rest, press a
line button, press the SPEAKER button, or press the
NewCall softkey.
Step 2 Press the URL softkey.
Step 3 Spell the e-mail address by pressing the numbers
that represent the letters in the e-mail address.
Depending on the letter, you might need to press
the number button on the dialing pad one or more times to scroll through
the list of displayed characters until you highlight the correct
character.
Continue selecting characters until the entire
e-mail address is spelled correctly.
Step 4 Press the pound (#) key or the
Dial softkey to place the call immediately. (If you
do not press a key, the call eventually dials automatically.)
Answering a Call
You can answer a call using the handset, headset,
or speakerphone.
•To use the handset, lift the handset from the
earpiece rest.
•To use a headset, press the HEADSET
button, and press the line button of the incoming call.
•To use the speakerphone, press the Answer
softkey or the SPEAKER button.
Ending a Call
To end a call:
•If using the handset, put the handset on the
earpiece rest.
•If using the headset, press the EndCall softkey. This method also works for all
speaker modes.
•If using the speakerphone, press the SPEAKER
button.
Muting a Call
While on a call, you can mute the handset,
headset, or speakerphone to prevent the party you are speaking to from
hearing what you or someone else in the room is saying.
•To mute a call, press the MUTE
button.
•To disengage mute, press the MUTE
button again.
Placing a Call on Hold
While on a call, you can place the call on hold,
so that the caller cannot hear you and you cannot hear the caller. You
can answer other calls while a call is on hold.
•To place a call on hold, press the Hold
softkey.
•To return to the call, press the Resume softkey. If multiple calls are on hold, press
the Scroll key to select the desired call before
you press the Resume softkey.
•If multiple calls on multiple lines are on hold,
press the line button for the line to which you want to switch and use
the Scroll key to select the desired call before
you press the Resume softkey.
Transferring a Call
Perform the following steps to transfer a call to
another phone:
Step 1 Press the more
softkey and then press the Trnsfer
softkey. This places the call on hold.
Step 2 Dial the number to which you want to transfer the
call.
Step 3 When the dialed number rings on the other end,
press the Trnsfer softkey again, or when the party
answers, announce the call and then press the Trnsfer
softkey.
Step 4 Hang up if the party accepts the call.
If the party refuses the call, return to the
original call by pressing the Resume
softkey.
Transferring a Call Without Talking to the
Receiver
In an unattended transfer, you transfer the caller
to another number without talking to the party who is to receive the
call. The caller is transferred to the new party without verifying that
the new party is there or willing to receive the call.
Step 1 During a call, press the more
softkey, then press the BlndXfr softkey. This
places the call on hold.
Step 2 Dial the number to which you want to transfer the
call.
Step 3 Put the handset on the earpiece rest.
Redialing the Last Number Dialed
YOu can redial the most recently dialed number, by
lifting the handset from the earpiece rest and pressing the Redial
softkey. Or, without lifting the handset from the earpiece rest, you can
press the Redial softkey to activate the
speakerphone or headset.
Placing a Speed Dial Call
After you have configured your phone preferences
for speed dial capability, you can press the desired speed dial button
to place a call to the associated number. Refer to Configuring
Speed Dial Lines for the steps to configure speed dialing.
Perform the following steps to place a call using
speed dial.
Step 1 Press the speed dial button associated with the
number to be dialed.
or
Step 2 Lift the handset from the earpiece rest and press
the speed dial button associated with the number to be dialed.
Making Calls from the Directory
The Cisco IP Phone 7940/7960
maintains a directory of calls you missed, received, and placed. You can
use these directories to locate numbers you want to dial. You can also
use a corporate directory to quickly locate and call co-workers in your
company.
The following sections describe what you can do
with the directory:
•Viewing
or Dialing Missed Calls
•Viewing
or Dialing Received and Placed Calls
Viewing or Dialing Missed Calls
If your phone display indicates you have missed
one or more calls, you can use the Missed Calls option on the
directories menu to view the call history and call back the missed call.
Step 1 Press the directories button.
Step 2 Press the Select softkey to
select Missed Calls from the Directory menu.
The call history for missed calls is displayed on
the LCD screen.
Step 3 Press the Dial softkey to
speed dial the highlighted number, as displayed, from the missed call
list.
You might need to use the Edit softkey to add digits to the front of the number.
For example, if the call was from an outside, long-distance caller, you
might need to add the digits "91" to the front of the number displayed.
Step 4 Press the Exit softkey twice
to exit the Missed Calls directory and the directories menus.
Viewing or Dialing Received and Placed Calls
The Cisco IP Phone 7940/7960 keeps
a history of all calls you make and receive, including the caller ID,
date, and time of the call. You can use this information to redial a
party.
Step 1 Press the directories button.
Step 2 Press the Scroll key to select
the desired call history option: Missed Calls, Received Calls, Placed
Calls, or Personal Directory.
Step 3 Press the Select softkey to
display the selected call history list.
Step 4 Press the Scroll key to scroll
through the numbers listed in the selected call history list.
Step 5 If desired, press the Dial
softkey to speed dial the highlighted number from the call history list.
You might need to use the Edit softkey to add digits to the front of the number.
For example, if the call was from an outside, long-distance caller, you
might need to add the digits "91" to the front of the number.
Step 6 When you are finished, press the Exit softkey twice to exit the selected directory menu
and exit the directories menu.
Using Call Forwarding
Call Forwarding for the
Cisco IP Phone 7940/7960 might be handled from a network
configuration by the system administrator; or call forwarding can be set
up by performing the following steps.
Step 1 Press the CFwdAll softkey.
Step 2 When the dial tone is heard, enter the digits for
the number (to which the phone will be forwarded) using the dial pad.
Step 3 When finished dialing, verify Forwarded to xxxxxxxxx
(which is the number the phone is forwarded to) is displayed above the
softkeys on the LCD screen.
Disabling Call Forwarding
Call Forwarding for the
Cisco IP Phone 7940/7960 can be disabled by performing
the following steps.
Step 1 Press the CFwdAll softkey.
Step 2 Verify the message Forwarded to xxxxxxxxx
is no longer displayed on the LCD screen.
Making Conference Calls
The Cisco IP Phone 7940/7960
supports conference calls, enabling you to talk with two other calling
parties.
These sections describe how to make conference
calls with the phone:
•Placing
a Conference Call
•Conference
Call Tips
•Using
Voice Mail
Placing a Conference Call
Turn a call into a conference call by performing
the following steps.
Step 1 During a call, press the Confrn softkey. This selects a new line and places the
other party to whom you were speaking on hold.
Step 2 Place a call to another number by using the dial
pad to enter the digits of the other party to include on the conference
call.
Step 3 When the call connects, press
Join to add the other party to the conference call.
Conference Call Tips
•When the conference call initiator disconnects,
the conference call is terminated (if the cdnf_join_enable parameter is
set to disabled).
•To place a conference call on hold, press the Hold softkey. The other parties can not talk among
themselves. To avoid disrupting the other callers, consider muting the
call instead. To mute the call, press the MUTE
button.
•To place a conference call on speakerphone, press
the SPEAKER
button. Press the MUTE button to mute the
speakerphone. The conference parties cannot hear you but you can hear
them.
•The Cisco IP Phone 7940/7960 only
allows three parties in a conference call.
•Call waiting calls cannot be conferenced in, the
conferencing node must establish both legs of the 3-Way conference.
Using Voice Mail
Voice mail allows you to access messages left by
callers when you are unavailable to take their call. Voice mail is an
optional feature configured by your system administrator. Your
particular phone setup might not support accessing voice mail in this
way.
These sections describe how to use voice mail with
the Cisco IP Phone 7940/7960:
•Setting
Up Voice Mail
•Accessing
Voice Mail
Setting Up Voice Mail
To set up voice mail, press the messages button and follow the voice instructions.
Refer to the documentation for your voice mail
system for information about setting it up.
Accessing Voice Mail
To access voice mail, press the messages button and follow the voice instructions.
The LCD displays a text message indicating the
number of voice mail messages in your mailbox. The red light on your
handset also lights when you have a voice mail message.
Configuring Call Preferences
You can configure your phone preferences to
prevent unwanted incoming calls.
These sections provide details about configuring
privacy services:
•Configuring
Do Not Disturb
•Configuring
Caller ID Blocking
•Blocking
Anonymous Calls
•Configuring
Auto Complete Number
•Configuring
Call Waiting
•Configuring
Call Hold Ringback
•Configuring
Stutter Message Waiting
•Configuring
Auto Answer (Intercom)
•Configuring
Speed Dial Lines
Configuring Do Not Disturb
You can block incoming calls by configuring the Do
Not Disturb feature. Blocked calls are logged in the Missed Calls
directory (see the "Viewing
or Dialing Missed Calls" section).
Perform the following steps to configure the Do
Not Disturb feature.
Step 1 Press the settings button.
Step 2 Press the Scroll key to
highlight Call Preferences.
Step 3 Press the Select softkey.
Step 4 Press the Scroll key to
highlight Do Not Disturb from the Call Preferences
menu.
Step 5 To enable the Do Not Disturb feature, press the Yes softkey. To disable this feature, press the No softkey.
Step 6 Press the Save softkey to save
your selection of this feature and displays the Settings menu.
Step 7 Press the Back softkey to display the main LCD
screen. A Do not disturb message is displayed on
the LCD screen.
Note When Do not disturb is enabled, a Do not disturb message is displayed on the LCD screen
You can disable Do not disturb by pressing the DND
softkey or by performing the preceding steps and press the No
softkey.
Configuring Caller ID Blocking
You can configure your phone to have your phone
number or e-mail address blocked from phones with caller identification
capabilities by using the Caller ID Blocking feature.
Perform the following steps to configure the
Caller ID Blocking feature.
Step 1 Press the settings button.
Step 2 Press the Scroll key to
highlight Call Preferences.
Step 3 Press the Select softkey.
Step 4 Press the Scroll key to
highlight CallerID Blocking from the Call
Preferences menu.
Step 5 To enable the CallerID Blocking feature, press the
Yes softkey. To disable the feature, press the No softkey.
Step 6 Press the Save softkey to save
your selection of this feature and display the Settings menu.
Step 7 Press the Back softkey to
display the main LCD screen.
Blocking Anonymous Calls
You can block all anonymous calls using the
Anonymous Call Block feature.
Perform the following steps to configure the
Anonymous Call Block feature.
Step 1 Press the settings button.
Step 2 Press the Scroll key to
highlight Call Preferences.
Step 3 Press the Select softkey.
Step 4 Press the Scroll key to
highlight Anonymous Call Block from the Call
Preferences menu.
Step 5 To enable the Anonymous Call Block feature, press
the Yes softkey. To disable this feature, press the
No softkey.
Step 6 Press the Save softkey to save
your selection of this feature and display the Settings menu.
Step 7 Press the Back softkey to
display the main LCD screen.
Configuring Auto Complete Number
You can configure your phone to automatically
complete the phone number being dialed by using the Auto Complete Number
feature.
Perform the following steps to configure the Auto
Complete Number feature.
Step 1 Press the settings button.
Step 2 Press the Scroll key to
highlight Call Preferences.
Step 3 Press the Select softkey.
Step 4 Press the Scroll key to
highlight Auto Complete Number from the Call
Preferences menu.
Step 5 To enable the Auto Complete Number feature, press
the Yes softkey. To disable the feature, press the
No softkey.
Step 6 Press the Save softkey to save
your selection of this feature and display the Settings menu.
Step 7 Press the Back softkey to
display the main LCD screen.
Configuring Call Waiting
You can configure your phone to provide a tone
indicating an incoming call is waiting while on another call by using
the Call Waiting feature.
Perform the following steps to configure the Call
Waiting feature.
Step 1 Press the settings button.
Step 2 Press the Scroll key to
highlight Call Preferences.
Step 3 Press the Select softkey.
Step 4 Press the Scroll key to
highlight Call
Waiting
from the Call Preferences menu.
Step 5 To enable the Call Waiting feature, press the Yes softkey. To disable the feature, press the No softkey.
Step 6 Press the Save softkey to save
your selection of this feature and display the Settings menu.
Step 7 Press the Back softkey to
display the main LCD screen.
Configuring Call Hold Ringback
You can configure your phone to provide a ringback
tone indicating a call is waiting on hold when you hang up the active
call by using the Call Hold Ringback feature.
Perform the following steps to configure the Call
Hold Ringback feature.
Step 1 Press the settings button.
Step 2 Press the Scroll key to
highlight Call Preferences.
Step 3 Press the Select softkey.
Step 4 Press the Scroll key to
highlight Call Hold
Ringback
from the Call Preferences menu.
Step 5 To enable the Call Hold Ringback feature, press the
Yes softkey. To disable the feature, press the No softkey.
Step 6 Press the Save softkey to save
your selection of this feature and display the Settings menu.
Step 7 Press the Back softkey to
display the main LCD screen.
Configuring Stutter Message Waiting
You can configure your phone to provide a stutter
dial tone when there is a message waiting when you receive dial tone for
making a call by using the Stutter Msg. Waiting feature.
Perform the following steps to configure the
Stutter Msg. Waiting feature.
Step 1 Press the settings button.
Step 2 Press the Scroll key to
highlight Call Preferences.
Step 3 Press the Select softkey.
Step 4 Press the Scroll key to
highlight Stutter Msg.
Waiting
from the Call Preferences menu.
Step 5 To enable the Stutter Msg. Waiting feature, press
the Yes softkey. To disable the feature, press the
No softkey.
Step 6 Press the Save softkey to save
your selection of this feature and display the Settings menu.
Step 7 Press the Back softkey to
display the main LCD screen.
Configuring Auto Answer (Intercom)
You can configure your phone to automatically
answer an incoming call to the speaker by using the Auto Answer
(Intercom) feature.
Perform the following steps to configure the Auto
Answer (Intercom) feature.
Step 1 Press the settings button.
Step 2 Press the Scroll key to
highlight Call Preferences.
Step 3 Press the Select softkey.
Step 4 Press the Scroll key to
highlight Auto Answer (Intercom) from the Call
Preferences menu.
Step 5 Press the Scroll
key to highlight the line (Line 1 or Line 2) you want to configure for
auto answer.
Step 6 To enable the Auto Answer (Intercom) feature for
the selected line, press the Yes softkey. To
disable the feature for the selected line, press the No softkey.
Step 7 Repeat Step 5
and Step 6
if you want to enable or disable this feature for the other line.
Step 8 Press the Save softkey to save
your selection of this feature and display the Settings menu.
Step 9 Press the Back softkey to
display the main LCD screen.
Configuring Speed Dial Lines
You can configure your phone to automatically dial
a number when you press a button by using the Speed Dial Lines feature.
Perform the following steps to configure the Speed
Dial Lines feature.
Step 1 Press the settings button.
Step 2 Press the Scroll key to
highlight Call Preferences.
Step 3 Press the Select softkey.
Step 4 Press the Scroll key to
highlight Speed Dial Lines from the Call
Preferences menu.
Step 5 Press the Select softkey.
Step 6 Press the Scroll
key to highlight Line 3, Line 4, Line 5, or Line 6.
Note There are four possible speed dial numbers that can
be configured on the Cisco IP 7960G and one possible speed dial number
on the Cisco IP 7940G.
Step 7 Press the Edit softkey.
Step 8 Enter a brief description for the selected speed
dial line for New Label.
Depending on the letter, you might need
to press the number button on the dialing pad one or more times to
scroll through the list of displayed characters until you highlight the
correct character. You can press the <-- softkey
to move the cursor one character to the left deleting the last character
each time the softkey is pressed. Pressing the 1, *, or 0 keypad keys
allows you to enter some special characters.
Step 9 Press the Scroll key down
arrow to select the New Number line.
Step 10 Press the Number softkey and
enter a number for the selected speed dial line.
Step 11 When the New Label and New Number are correct,
press the Accept softkey.
Note The message: Input too long
may be displayed if you entered too many characters for a label or for a
number.
Step 12 Repeat Step 6
through Step 11
if you want to set speed dial for another line.
Step 13 Press the Back softkey to
display the Call Preferences menu.
Step 14 Press the Back softkey
repeatedly to display another menu or until the main LCD screen is
displayed.
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